Refund policy

Return & Exchange Policy

At Muunara, we take great care to ensure every order is checked before it leaves us and reaches you in good condition. However, we understand that things don't always go as planned.

We accept return or exchange requests only in the following cases:

  • The product received is damaged or faulty and is not in acceptable condition for use.

  • An incorrect item was sent by our team.

We do not accept returns or exchanges for any other reason, including change of mind, ordering the wrong shade, product or variant, or any mistake made at the time of purchase.

Please review your order carefully before completing checkout.

Damaged or Faulty Products

Every order is checked before dispatch. However, products may occasionally be damaged during transit.

If your order arrives damaged or a product appears to be faulty, please contact us on the same day of delivery with clear photographs and/or videos of the product and its packaging.

Our team will review the case and determine the appropriate resolution. Depending on the circumstances, this may include a replacement or another suitable remedy at our discretion.

Please do not dispose of the product or packaging until your case has been reviewed by our team.

How to Report a Damaged or Faulty Product

You can contact us through:

Email: muunaraskincare@gmail.com
WhatsApp: +94 76 820 6029
Instagram: @muunara_skincare
Facebook: Muunara

Incorrect Items Sent by Our Team

If you receive a product that does not match what you ordered due to an error on our end, please contact us immediately through any of the channels above.

To help us resolve the issue, please ensure that the product remains unopened, unused, and in its original packaging until our team has reviewed your case.

If the mistake is confirmed to be on our end, we will work with you to arrange an appropriate resolution.

Wrong Product Ordered by Customer

If you selected the wrong product, shade, size, quantity, or variant when placing your order, we are unable to offer a return or exchange.

All sales are final once an order has been placed and payment has been confirmed. Please double-check your selections before completing checkout.

Missing Items in Orders

If you believe an item is missing from your order, please contact us as soon as possible with your order number and details of the missing item.

Our team will review your order and packing information and assist you accordingly.

Order Cancellations

Once payment has been made, orders cannot be cancelled.

We begin processing paid orders promptly to ensure fast delivery, so changes or cancellations cannot be made once payment has been confirmed.

Before completing your purchase, please double-check:

  • Your selected products, shades, sizes, and quantities

  • Your delivery address

  • Your contact details

  • Your order summary and total

Contact Us

Have a question about a return, exchange, damaged product, incorrect item, or your order?

We're happy to help.

Email: muunaraskincare@gmail.com
WhatsApp: +94 76 820 6029
Instagram: @muunara_skincare
Facebook: Muunara

We take your order seriously and will do our best to review and resolve eligible issues as quickly as possible.